A. Shipping Conditions

I. Shipping Costs

Shipping costs vary depending on the type of goods to be shipped (parcel or freight), the chosen shipping method (standard or express), and the destination country. For more details, please refer to our
shipping cost PDF.

Volumetric weight is used as the basis for calculation when it is higher than the total gross weight.
Please note that all prices mentioned are net prices.

II. Customs Notice

For deliveries to countries outside the European Union, additional costs may arise in individual cases, which we are not responsible for and which you are responsible for bearing. These may include, for example, costs for money transfer by credit institutions (e.g., transfer fees, exchange rate fees) or customs duties or taxes (e.g., tariffs). For further information, please visit
https://taxation-customs.ec.europa.eu/customs-4/calculation-customs-duties/customs-tariff/ebti-european-binding-tariff-information_de for customs duties and
http://auskunft.ezt-online.de/ezto/Welcome.do for import turnover tax, as well as specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

III. Delivery Information

In rare cases, our shipping service providers may not deliver to certain areas or locations. Due to potentially changing political or other events, we reserve the right to adjust the shipping method in consultation with you after your order.

Delivery Times

The delivery time of our items is indicated in the respective item information. In general, if the goods are in stock, the delivery time is 1-14 days. For non-stock items, the delivery time is specified separately.

Information on Calculating the Delivery Date

The delivery period begins on the day following the payment by advance bank transfer, or for other payment methods, on the day following the conclusion of the contract, and ends with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized at the place of delivery, the next working day shall take the place of such a day.

IV. Restrictions on Shipping Heavy Items

For items weighing over 70 kg or for items where no weight is specified and therefore automatic shipping is not possible, we do not offer a direct shipping option. In these cases, only pickup is possible. To arrange the shipping of such items, please contact our customer service by phone or email to make individual arrangements. We will endeavor to find suitable freight or shipping solutions according to your requirements.

B. Payment Terms

For deliveries, we exclusively offer the payment methods of advance bank transfer and Stripe, unless otherwise stated in the respective product description:

Stripe

If you choose to pay via Stripe, you can securely process your payments using major credit and debit cards. Upon selecting this payment option during checkout, you will be redirected to the Stripe platform to complete the transaction. Please note that additional transaction fees may apply, which will be clearly communicated to you before finalizing your purchase.

Advance Bank Transfer

If you opt for advance bank transfer, please transfer the invoice amount to our bank account within 5 days, specifying the purpose of use. We will provide you with our bank details and the purpose of the transfer separately by email as part of the order processing.

For special arrangements regarding payment terms, please consult our offer. This payment is based on individual agreements.s